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Guest communication

Automated guest communication

Personal and yet automated for even better communication with your guests.

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Personal and automated

Send your guests an automated email message at trigger points. Save time on notifications for an even more personal connection with your guests.

Personalize your messages with your own texts and the use of variables
Your layout and your own branding and house style
Available in no less than fifteen languages

Revenue increasing

Information provision can work to increase revenue. Encourage your guests to undertake activities and get more out of their stays. In addition to revenue, you also enhance the overall experience of your guest during their stay.

Apply upselling
Discounts for returning visitors
Bookable add-ons / attractions

Extensive email templates

Select the email templates you want to apply, fill in according to your preference, and enable automatic sending. This way, keep guests fully informed.

Email messages at the right time for extra engagement and potential upselling
The right information and the right number of contact moments for an optimal guest experience
X days before arrival or X days after departure, the day of arrival and much more!

Manual notifications

Easily inform your guest manually via an email message that you compose or adjust based on an email template.

Select an email template and adjust it manually for sending
Or send a completely new and blank message
Outgoing emails are logged for an overview of the emails to your guests

Online guest page

Each reservation includes a public guest page for downloading an invoice, information about the booking, and, if enabled, processing an online payment. A QR code and a link can be activated in the desired email templates so that these are sent to your guest.

Frequently asked questions

  • By default, MyTourist comes with various basic email templates. Easily decide which templates you enable for automatic sending:

    • Booking confirmation
    • X days before arrival
    • X days after departure
    • Day of arrival
    • Booking canceled
    • Booking changed
    • Proforma invoice
    • Final invoice

  • Each template uses various variables that you can include in the message. Set a template once, and the variables will be converted to the details of your guests and/or the relevant booking upon sending.

  • From a booking, you can easily send an outgoing manual email. Choose a template and customize it, or open a blank email message. The outgoing email is stored and logged with the booking.

  • Email templates are standardly available in multiple languages. You choose one or more languages for your own input. The remaining languages will be automatically translated.

  • Indeed, there are two standard email templates ready for you to send an email a specified number of days before arrival and/or a specified number of days after departure.

  • Managing your house style (color, font, logo, etc.) is possible from the MyTourist house style settings. Adjust your appearance and the system will apply this across all communications. Think of invoice templates, email templates, and your website and/or booking engine.

  • For each guest/booking, you have the option to disable the automatic email messages if desired.

  • That is possible through Marketing Automation integrations, such as Mailchimp. Inquire about integrations we can set up for you to send emails to all contacts in your MyTourist account using external mailing software.

  • Conditions, a brochure or information booklet, menu, it is indeed possible to add an attachment. You can add links in your email templates that refer to public sources. Also useful for referring to a web page, a video, or another online resource.

Other functions within MyTourist

MyTourist is a complete PMS & Channel manager. Our software has the following functions:

Property management system (PMS)
Connectivity Marketing

Improve communication to guests?

Provide your guests with the right information at the right time starting today.
Try for free

Patrick van MyTourist